Returns & Exchanges
At Iron Neck, we stand behind our training equipment and offer a 30-day return policy to ensure you achieve peak performance with total confidence. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label and a return authorization form will be emailed to you for easy processing.
Pack Your Gear
Securely place the items in their original packaging, ensuring all components and accessories are included to avoid restocking fees.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing